Privacy Policy – How We Protect Your Information

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Privacy Policy

Last Updated: 1 December, 2025

Introduction

Welcome to Markhor Security Services (“we,” “our,” or “us”). At Markhor Security Services, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, protect, and manage your information when you interact with our website, services, or personnel.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information directly from you when you use our services or communicate with us. This information may include:

  • Full name

  • Email address

  • Phone number

  • Address or service location

  • Security service requirements

  • Any additional information you voluntarily provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Browsing behavior on our website

  • Cookies and tracking data

1.3 Sensitive Information

As a security service provider, we may receive sensitive information, such as high-risk site details or surveillance requirements. Such information is handled with strict confidentiality and used only for service delivery.

2. How We Use Your Information

We collect and use your information to:

  • Provide, manage, and improve our security services

  • Respond to inquiries or service requests

  • Create customized security solutions for your needs

  • Communicate important updates, notifications, or service details

  • Maintain internal records

  • Enhance website performance and user experience

  • Ensure compliance with Canadian legal and regulatory requirements

3. How We Share Your Information

We do not sell or rent your personal information. We may share information only in the following situations:

3.1 Service Providers

Trusted third-party partners who assist in delivering our services, such as alarm monitoring or technology vendors.

3.2 Legal Requirements

If required by law, subpoena, or government authorities for legal or security reasons.

3.3 Business Operations

In case of business mergers, acquisitions, or restructuring, your data may be transferred as part of our business assets.

We ensure all third parties comply with privacy and security obligations.

4. Data Security

Protecting your information is our top priority. We use physical, electronic, and administrative security measures to protect your data from:

  • Unauthorized access

  • Alteration

  • Disclosure

  • Loss or theft

Our team follows strict confidentiality protocols and industry-standard security practices.

5. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Fulfill legal obligations

  • Resolve disputes

  • Maintain business records

When data is no longer needed, it is securely deleted or anonymized.

6. Your Rights

Depending on your location in Canada, you may have the following rights:

  • Access your personal information

  • Request corrections

  • Request deletion (where applicable)

  • Withdraw consent for communication

  • Restrict processing of your data

  • Receive information on how your data is used

To exercise these rights, contact us using the details below.

7. Cookies and Tracking Technologies

Our website may use cookies and tracking tools to:

  • Improve functionality

  • Analyze user behavior

  • Personalize content

  • Enhance user experience

You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or policies. We encourage you to review their privacy policies before sharing any information.

9. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 16. If you believe such information has been accidentally collected, please contact us so we can delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with a revised “Last Updated” date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Markhor Security Services
Email: info@markhorsecurity.com
Phone: 289-454-5599
Address: 7581 Jane Street UNIT 202J CONCORD ON, L4K 1X3