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Terms & Conditions of Markhor Security

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Terms & Conditions

Last Updated: 1 December, 2025

Welcome to Markhor Security Services (“we,” “our,” or “us”). By accessing our website or using our security services, you (“client,” “you,” or “your”) agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

If you do not agree with these terms, please discontinue using our website and services.


 

1. Services Provided

Markhor Security Services provides professional security solutions across Canada. These may include:

  • On-site security guards

  • Mobile patrol services

  • Residential & commercial security solutions

  • High-risk and specialized site protection

  • Technology-driven monitoring and solutions

  • Event and crowd management

All services are subject to availability, assessment, and approval.

2. Client Responsibilities

By hiring our services, you agree to:

  • Provide accurate, complete, and honest information regarding your security needs

  • Ensure a safe working environment for our staff

  • Comply with all applicable laws and regulations

  • Refrain from engaging in illegal activities on premises under our protection

  • Notify us immediately of any change in service requirements

Failure to comply may result in suspension or termination of services.

3. Service Agreements & Contracts

Certain services may require signing a formal agreement or contract.
Contracts outline:

  • Service scope

  • Pricing and payment terms

  • Duration of service

  • Responsibilities of both parties

Once signed, contracts are legally binding.

4. Pricing & Payments

  • All rates are provided through written estimates or agreements.

  • Pricing may vary depending on the nature of the site, risks, or special requirements.

  • Payments must be made on time, according to agreed terms.

  • Late payments may incur penalties or service suspension.

We reserve the right to revise pricing with proper notice.

5. Cancellations & Refunds

 

5.1 Service Cancellation By Client

Clients may cancel services with written notice based on the specific cancellation terms outlined in the service contract.

5. Cancellations By Us

We may suspend or terminate services due to:

  • Non-payment

  • Unsafe working conditions

  • Illegal activity on the client’s premises

  • Breach of contract

5.3 Refunds

Refunds (if applicable) are processed based on the contract terms and the nature of services provided.
Work already completed or hours already delivered are non-refundable.

6. Liability & Limitations

While we provide trained personnel and reliable security solutions, we do not guarantee prevention of all incidents, including theft, vandalism, fire, or emergency-related events.

Markhor Security Services is not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of business or profits

  • Client negligence or failure to follow security advice

  • Events beyond our reasonable control

Our liability, if applicable, is limited to the amount paid for the services in question.

7. Confidentiality

All sensitive information shared by the client (such as site details, floor plans, or operational procedures) is kept strictly confidential.
We treat such information with the highest level of discretion and security.

8. Staff Conduct & Expectations

Our security personnel:

  • Are trained, professional, and vetted

  • Follow company policies and Canadian legal standards

  • Have the authority to report suspicious or illegal activity

  • Cannot be asked to perform duties outside their job scope (e.g., personal errands, unsafe tasks)

Any form of harassment or unsafe expectations toward our staff will result in immediate contract termination.

9. Use of Website

By using our website, you agree not to:

  • Copy or reproduce website content without permission

  • Attempt unauthorized access to our systems

  • Upload harmful or malicious content

  • Use the website for unlawful purposes

We reserve the right to restrict access to anyone violating these terms.

10. Intellectual Property

All website content, including text, images, logos, and branding, is owned by Markhor Security Services and protected by copyright laws.
Unauthorized use or reproduction is strictly prohibited.

11. Third-Party Links

Our website may contain links to external websites for convenience.
We are not responsible for their content, privacy practices, or policies.

12. Indemnification

You agree to indemnify and hold Markhor Security Services harmless against any claims, damages, losses, or expenses resulting from:

  • Misuse of our services

  • Violation of these Terms & Conditions

  • Illegal activities occurring on your premises

  • Negligence or misconduct by the client

13. Amendments to Terms

We may update or modify these Terms & Conditions at any time.
Changes will be posted on this page with an updated date.
Continued use of our services constitutes acceptance of the changes.

14. Governing Law

These Terms & Conditions are governed by the laws of Canada and the province in which services are provided.
Any disputes will be handled through local courts or dispute resolution processes.

15. Contact Information

If you have questions regarding these Terms & Conditions, contact us at:

Markhor Security Services
Email: info@markhorsecurity.com
Phone: 289-454-5599
Address: 7581 Jane Street UNIT 202J CONCORD ON, L4K 1X3